Support
Tailored support to keep you up and running.
Local support, tailored to your needs
Our dedicated in-house support team based in Australia and New Zealand provides detailed technical and application support to our customers. All support requests are logged online in our help desk portal, tracked and prioritised.
Our support services include
Standard support
Included in all licence subscriptions, Standard Support provides help for defects and critical issues during our standard business hours.
Extended support
Available on a subscription basis, extends the standard support offering to 24 hours a day, seven days a week.
