Creating smarter sales and merchandise territories

Ignition’s FieldForce Online™ system uses a combination of optimisation and visualisation tools to deliver best-in-class sales territories, customised to your staff and customers. We’ll work with you to determine the most strategic model for your territories, whether that’s geographic, by channel, or something else altogether. FieldForce Online™ takes all relevant factors into account, including:

• Reps’ operational or home locations

• Customer locations

• Visit profiles

• Working hours

• Visit windows

• Growth or influence accounts

• Maximum and consecutive sleep-out rules

• Union or award requirements

• Travel

• Preferential customer to rep assignments.

By tailoring your sales territories to your business requirements and those of your customers, FieldForce Online™ helps you select the right number of reps and use them effectively.

Managing calls on the go

Once your territories are established, you can easily manage ins and outs using FieldForce Online™. Our drag-and-drop interface makes managing calls a breeze, so you can make day, frequency, and duration changes with the click of a button. Plus, FieldForce Online™ will show you the number of minutes assigned to each territory, so you can make smarter scheduling choices every time.

Designing new contact and delivery models

Our team takes a data-led approach to designing sales territories, using the following activities:

• Customer segmentation analysis, and contact model service design

• Time in call benchmarking

• Territory design and journey plan modelling

• Rapid ‘what-if’ analysis of activity, channel and geographic based strategies and territories