Customer notification app

Keep your customers informed with our notification app for Android and iOS.

Keep your customers informed with proactive notifications

In a post-Covid landscape, delivery delays and supply chain disruptions are becoming par for the course. But with growing eCommerce sales, customer expectations continue to rise. Customers want to know where their shipments are and when they’ll be arriving, meaning communication of exceptions and delays has never been more important. Our Notify app provides real-time visibility and alerting, so your customers can have more trust (and fewer surprises).

Share ETAs and real-time shipment tracking

Best practice freight tracking starts with clear communication. With Notify, you can configure alerts via push notifications, email or SMS to keep your customers informed of their shipment ETAs. Some of Notify’s key features include:

  • View orders with current ETA

  • Receive push notifications for ETA status updates, with the ability to drill down into order detail. Status updates can include:

    • Planned ETA

    • Dispatched

    • In transit

    • Next stop

    • Delivered

  • Receive notifications when order delivery window changes

  • View a real-time delivery tracking map, including vehicle location when the consignment is the next stop

  • View line items for the order being delivered, including quantity ordered vs quantity dispatched

  • View proof of delivery details for delivered items, including:

    • Date/time

    • Address

    • Quantity delivered

    • Recipient name and signature

    • Photos taken by driver

  • View historical orders

Notify delivers for you, allowing for clear communication and exception management, leading to an improved customer experience.

See Notify in action

Learn more about how Notify the freight tracking app can deliver for you. Get in touch with our team today to book a demo of Ignition TMS and Notify.